Xuetang is built and run by a parent in Singapore. There
is no support team — mail goes to one person, and that person replies.
Before you email
Two things are handled faster inside the app than by email:
A question or answer looks wrong. Use the report button
on the question itself. It sends the question ID and the answer given, which
is what is actually needed to fix it. An email saying "the P5 maths one was
wrong" cannot be traced back to a question.
Forgot a password. Use the reset link on the login page.
A parent can also reset a child's password from the parent hub.